Added a giant modal popup Medicare / CMS violation notification that shows to an agent when a client is on hold more than X minutes.Search function now works for the inbound groups table.Added Count #’s and checkboxes to ingroups table.Now the previous lead automatically becomes orphaned to make things easier. Added the original ViciDial lead ID into the lead switcher logs so we know whence it came.This was causing calls that came back in to still load the incorrect lead and reassociate it yet again.Fixed an issue with the lead switcher where the vendor_lead_code was not being removed from the switched lead due to a ViciDial sync issue.Added Import Row as the inbound number received on nnbounds since it wasn’t being used for anything else.Added Puerto Rico to TLDialer state lists.
Fixed an issue where a lead posted in via add_lead_url would not be considered new and start the qualification countdown timer when the inbound was actually taken. Fixed an issue where an agent on a dead call waited longer than the qualification timeout to hangup the call and did not clear the cost properly. Fixed an issue where an agent dispositioning a lead without saving it could ignore the qualification timout. Fixed an issue where an agent dispositioning a lead without saving it could remove the vendor_lead_code from the ViciDial lead. Added a “Sync Agent Licenses with State Route” tool in Mass Edit that will allow you to add users to state route groups by prefix based on the user’s licenses set in Users -> Licenses. We are currently looking into technical workarounds for this but it seems to be a browser limitation. For technical reasons we are unable to show a popup to stop the process because we would lose the ability to properly cleanup the data after the agent does so. Added a large modal popup that lets the agent know they navigated away from TLDialer, reset their session, and lost their calls. Fixed CSR calendar query to work with user groups. Added my missed calls section for AGENTDIRECT calls and agent misses. My CSR’s now will work via user, unassigned and user groups assigned. Added “Active Policies” and “Inactive Policies” on leads table in explore. Fixed “Sort” and “Group By” in the options tab of the lead/policy/dependent explorer. Modified explore leads to allow mutliple types of resets. Explore leads now has leads send, email leads, mass edit, merge leads, print leads, move leads functionality. What else do you think would help your agents at the beginning of the day or for “ at a glance” data on the dashboard?. All % up and down arrows are related to changes between day’s performance and yesterday’s performance from the beginning of yesterday to the CURRENT time of yesterday. Added “Center” and “Right” Columns for adding modules. Moved the link icons to the left side to declutter the screen. We have prettied up the Agent Dashboard a little and are looking for feedback!. Added average premium lead to admin dashboard. #LIMIT TO DIAL CALLS ON A LEAD VICIDIAL PATCH#
Get ready, this is over a years worth of patch notes, we finally got these sorted and are ready to release patch notes on a more regular schedule again.
0 kommentar(er)
